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Experienced, Personalized ServiceNow, Salesforce Implementations and IT Consulting Services
Trainings
Trainings
After 12 years in the IT industry, we decided to alter direction. Now, we share use our experience to help others. Our ramp-up process is designed to empower your technical team and outfit them with the tools they need to succeed. Ask us about:
Java-based frameworks
Open-source technologies
Cloud-based development
End-to-end integration
Networks and systems security
Database and warehouse technology
Java training
Salesforce training
ServiceNow training
Integration
Automation
ServiceNow Administrator and Development Training Agenda:
| ServiceNow Overview |
| ServiceNow system Architecture |
| User access/profile ( Admin, ITIL, end-user) – who uses ServiceNow system? |
| ServiceNow Out of Box applications and process overview |
| Foundation Data ( Users, groups, approvals, locations, category, subcategory, resolution/close codes, etc) |
| Update Sets |
| Users, Groups, & Roles |
| Databases, Tables, Fields, & Records |
| Table administration and relationship – Field types & reference fields and creation/ updation |
| Data load – Import set, transform map, transform map script, intermediate and target tables |
| Access Controls |
| ITSM Applications |
| Incident Management |
| Problem Management |
| Change Management |
| Knowledge Management |
| Service Catalog |
| Configuration Management Database ( CMDB) |
| Core concepts and scriptings with business use cases |
| UI Policies |
| UI Actions |
| Client Scripts |
| Business Rules |
| Script Includes |
| Data Policies |
| Client-side versus Server-side |
| System properties |
| Events & Notifications |
| Digital Workflows and Flow Designer |
| Approval process |
| Service-Level Agreements |
| Custom Application Development using ServiceNow Components |
| Integration Overview – LDAP & SSO |
| Reporting |
| Service Portal |
| ServiceNow Connect and Virtual agent |
| Agent Workspace overview |
| System Diagnostics and debugging |
| Self Practice Assignments |
| Practice Exam 01 |
| Practice Exam 02 |
| Practice Exam 03 |
Salesforce Administrator and development Training Agenda:
| Salesforce Overview |
| Salesforce Platform basis |
| Salesforce System Architecture |
| User access/profile |
| Salesforce Out of Box (OOB) applications and process overview |
| Foundation Data and Configuration |
| Create Practice and Tailhead playground |
| App Exchange |
| System Configurations |
| Salesforce OOB Components |
| Salesforce – Lightning Experience apps |
| Develop Apps ( Declarative and Programmatic development) |
| Maintain Implementation |
| Optimize Implementation |
| Import and Manage Data |
| Creating a Custom App in Lightning Salesforce |
| App branding |
| Salesforce Customer use cases ( Sales, HR, IT, Finance, Products, etc) |
| Notifications |
| Code transportation to higher instances |
| System Upgrades |
| Integrations |
| Reports and dashboards |
| Self Practice Assignments |
| Practice Exam 01 |
| Practice Exam 02 |
| Practice Exam 03 |
Core Java and Advance Java Agenda:
| Core Java Overview |
| Core Java Architecture |
| Core Java Components – Object Oriented Programming (OOPS) Concepts |
| Data Abstraction |
| Encapsulation |
| Inheritance |
| Polymorphism |
| Interface Implementation |
| Data Types |
| Pachages |
| String Handling |
| Multithreading |
| Exceptional Handling |
| Collection Framework |
| Synchronization |
| Generics |
| Serialisation & De-serialisation |
| Concurrent collection |
| JDBC (Java Database Connectivity) |
| Servlet |
| JSP |
| Web Services (SOAP & REST) |
| Design patterns |
| Self Practice Assignments |
| Practice Exam 01 |
| Practice Exam 02 |
| Practice Exam 03 |